Legal Document
Refund Policy
Overview
At Valo Train, we want you to be happy with your purchase. Because we sell digital PDF guides that are delivered instantly, our refund policy is different from businesses that sell physical goods.
By completing a purchase on our website, you agree to the terms listed below. We recommend reading this page to understand how we handle refund requests and what we expect from our customers.
7-Day Guarantee
We offer a strict 7-day money-back guarantee. If you decide that our program is not right for you, you can request a full refund within 7 calendar days of your purchase date.
To be fair to our business, we cannot offer any refunds after this 7-day period has passed. This is because our product is a digital file that remains in your possession forever once it is downloaded.
Talk to Us First
Most problems are technical and easy to fix. If you cannot open the PDF, did not receive your download link, or have a question about the content, please contact our support team before requesting a refund.
We are usually able to solve these issues within 24 hours. Talking to us first is the fastest way to get the help you need so you can start using the program immediately.
How to Request a Refund
If you still wish to proceed with a refund within the 7-day window, please send an email to valotrain.support@gmail.com. You must send the email from the same address you used to make the purchase.
Please include your order number or a copy of your receipt. Once we receive your request, we will process it and notify you. Approved refunds are returned to your original payment method automatically.
Payment Processing Times
Once we approve and process your refund, the money leaves our account immediately. However, it may take 5 to 10 business days for the funds to appear back on your bank statement or PayPal balance.
This delay is caused by the banking system and payment processors, not by Valo Train. We appreciate your patience during this time.
Abuse of Policy
We reserve the right to refuse a refund if we find evidence of fraud or abuse of our system. This includes cases where a user repeatedly buys and refunds products, or attempts to distribute our copyrighted materials after receiving a refund.